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Terms of Service
Welcome to Ilustrari!
By using our website and services (collectively, the “Services”), you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these terms, please refrain from using our Services.
Last Updated: 10/25/2024
1. General Use
By accessing and using the Ilustrari website, you agree to abide by these Terms of Service and any applicable laws and regulations. Ilustrari reserves the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Services constitutes your acceptance of such changes.
2. Privacy and Data Collection
We respect your privacy and are committed to protecting any personal information you provide. Information collected may include:
• Voluntary Information: Name, email address, and billing information when purchasing products or interacting with our Services.
• Automatically Collected Information: IP address, browser type, and session information through cookies and other tracking technologies.
For more details on how we handle your data, please review our [Privacy Policy].
3. User Responsibilities
When using our Services, you agree to:
• Provide accurate and current information.
• Use the Services lawfully and in accordance with these Terms.
• Not share, resell, or distribute digital products to third parties.
• Not misuse the Services by attempting unauthorized access (hacking, scraping, etc.).
• Not send harmful or prohibited content (e.g., viruses, defamatory content).
4. Age Restrictions
Ilustrari is not intended for users under the age of 13. If you are between the ages of 13 and 18, you must have permission from a parent or legal guardian to use our Services. By accessing the Services, you represent that you are either of legal age or have the necessary permission.
5. Digital Product Purchases
Ilustrari exclusively sells digital products such as downloadable planners. By making a purchase, you are granted a non-transferable, non-exclusive license to access and download the purchased product for personal use only. All sales are final, and refunds will not be provided once the digital product has been downloaded or accessed unless required by law.
6. Delivery of Digital Products
After completing a purchase, you will receive an email with a link to download the product. Please ensure the email address provided during checkout is accurate. If you encounter any issues, contact us at info@ilustrari.com.
7. Cookies and Tracking Technologies
Ilustrari uses cookies to improve user experience, analyze traffic, and customize content. By using our Services, you agree to the use of cookies in accordance with our [Privacy Policy]. You can manage your cookie preferences through your browser, but disabling cookies may affect some features.
8. International Data Transfers
Your personal information may be processed outside of the country you reside in, including the United States. By using Ilustrari, you consent to the transfer, storage, and processing of your data in these countries, which may have data protection laws different from those in your jurisdiction.
9. Limitation of Liability
Ilustrari shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our Services. While we strive to ensure accuracy and reliability, we cannot guarantee that the content on our website is free from errors or omissions.
10. Prohibited Content
You agree not to submit, upload, or share any prohibited content through the Services, including:
• Defamatory, harassing, or fraudulent content.
• Content promoting discrimination or hatred based on race, religion, gender, etc.
• Viruses, malware, or any harmful code.
• Unauthorized use of personal or confidential information of others.
11. Data Security
Ilustrari employs industry-standard security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee that your information will remain free from unauthorized access. We recommend using strong passwords and logging out of your account after each session.
12. Opt-Out Rights
You may contact us at any time to:
• Opt out of receiving promotional communications.
• Update or correct inaccuracies in your personal information.
• Request erasure of your data, subject to our need to retain certain information for legal and transactional purposes.
To exercise these rights, please contact us at info@ilustrari.com.
13. User Testimonials and Feedback
By submitting feedback, testimonials, or user-generated content to Ilustrari, you agree that we may publish this information on our website or in other promotional materials, provided we obtain your prior consent.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Florida, and any disputes will be resolved through binding arbitration. You agree to waive any rights to pursue disputes through class-action lawsuits or collective legal action. In the event of a dispute, you agree to submit to arbitration in Florida, and all arbitration decisions shall be final.
15. Acceptance of Terms
By continuing to use the Ilustrari website and Services, you confirm that you accept these Terms and any future updates. If you do not agree with any part of these Terms, you should discontinue using the website.
16. Contact Information
For any questions or concerns regarding these Terms of Service or our policies, please contact us at info@ilustrari.com.
Return and Refund Policy
Last Updated: 10/25/2024
Thank you for shopping with Ilustrari. We want you to be fully satisfied with your purchase of digital products. Due to the nature of digital content, please review the following terms regarding returns and refunds.
1. Digital Product Sales are Final
All digital product purchases, including planners, downloads, and other digital items, are final. Once you have downloaded or accessed your purchase, we cannot offer a refund, exchange, or return due to the non-returnable nature of digital content.
2. Refund Eligibility
In certain circumstances, refunds may be granted if:
• Technical Issues: If there is a technical problem preventing you from accessing or using the purchased digital product, please contact us at info@ilustrari.com. We will do our best to resolve the issue. If we are unable to fix it, a refund may be considered.
• Duplicate Purchase: If you accidentally purchase the same product twice, please contact us within 7 days of the purchase date. We will review the duplicate transaction and may issue a refund for the additional purchase.
3. Unauthorized Transactions
If you believe there has been an unauthorized transaction on your account, contact us immediately at info@ilustrari.com. We will investigate the matter and, if found valid, take appropriate action, including issuing a refund if necessary.
4. How to Request Assistance
To request assistance, please email us at infot@ilustrari.com. Include the following information in your email:
• Order Number: Found in your purchase confirmation email.
• Issue Description: A detailed description of the issue you are experiencing.
• Contact Information: Your email address for further communication.
5. Processing Times
Refunds are processed within 5–7 business days of approval. Please note that your bank or payment provider may require additional time to reflect the transaction on your account.
6. Contact Information
For questions or assistance with your order, please contact us at:
Email: info@ilustrari.com
ilustrari
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